Let's Rethink How We Purchase Our Rotary Screw Compressors
When it comes to choosing a rotary screw air compressor manufacturer, the size of the company matters.
Many plants default to choosing a large, well-known manufacturer, assuming that the company’s size and reputation guarantees quality products and reliable customer service. But small rotary screw air compressor manufacturers offer a range of benefits that large competitors simply cannot match.
In this blog, we’ll explore the benefits of choosing a small but highly responsive manufacturer over a larger, less invested competitor, including:
- Personalized customer service
- Faster response times and turnaround
- Modern, transparent technology
Personalized Compressed Air Customer Service
One of the most significant benefits of working intimately with a smaller rotary screw air compressor manufacturer is personalized customer service. With a tight-knit team that makes itself an expert in your system and its needs, Tamsan-USA can provide a more individualized approach to purchase orders, maintenance, servicing, troubleshooting, and all the other foundational elements of a successful and long-lasting trusted partnership. Being small and customer-minded means we choose to take the time to understand plant air demands and profiles. That enables us to tailor solutions to meet those needs.
In contrast, larger manufacturers often have to deal with high volumes of calls and clients. Many respond with an impersonal and scattershot approach to customer service.
It can also be tremendously valuable to have your plant evaluated or audited ahead of a large capital expenditure to make sure you’re getting everything you need, but nothing you don’t. That's why it's important to work closely with a compressed air trainer, auditor, or evaluator for exactly that reason. Compressed air is about much more than just what’s in the compressor room, and Tamsan-USA does not take that for granted.
Faster Response Times and Turnaround
It’s not uncommon for a big-name manufacturer to leave customers hanging for days or weeks after the customer’s initial request for service, troubleshooting support, or parts replacement. The difference between a 5-hour response time and a 5-day response time is critical when we’re talking about large-scale loss of production, increased scrap, waste, and potentially extended downtime that plants and their personnel cannot afford.
These same companies are also known to custom-design their air compressor parts (think 1” shafts, reverse threads on oil filters, etc.), forcing loyalty and limiting plants to replacing parts exclusively through their manufacturers. But that’s rarely in the customers’ best interest. In the manufacturing world, when something breaks or fails, it needs to be reasonably and quickly replaceable.
Tamsan-USA has gone the opposite way, taking care to make its compressors user-friendly, intuitive, and easy to work with. And while Tamsan-USA compressors are made to be modern and reliable, there is nothing “custom” about them.
We take great pride in that.
Modern, Transparent Compressor Technology
Smaller air compressor manufacturing outfits often have the advantage of being at the forefront of innovative and cutting-edge technology. With a smaller team and more nimble processes in place, manufacturers like Tamsan-USA can experiment with new ideas and technologies or upgrade integral compressor components like microprocessors relatively quickly.
Larger manufacturers may have more rigid processes and procedures in place, which can make it more difficult to innovate and implement new technologies. When something has been done one way for a long time, it can become quite hard to consider a new path (and easier to dig heels deeper into reasons that things should stay the same - in psychology, the phenomenon is called “confirmation bias”). Importantly, larger manufacturers are likely to be less risk-tolerant, leaving them reluctant to invest in new, unfamiliar technologies.
Tamsan-USA Compressors has embraced the core principles of lean manufacturing in the way it designs and operates. As we have discussed at length in the past, efficiency is always important – but it doesn’t matter without reliability. Finding ways to eliminate inefficiencies at every possible turn is a focal point in our day-to-day operations and is critical to making our compressors not only efficient, but reliable, too.
Wrapping Up and Looking Forward
The personalized customer service, faster response times and turnaround, and modern, transparent technology offered by smaller manufacturers can make all the difference in achieving a successful, trusted partnership between plant and manufacturer.
If you’re looking for a reliable, efficient, and personalized solution for your plant's air demands, it may be time to rethink how (and where) you purchase your rotary screw air compressors.
Don’t miss Tamsan-USA Compressors at Hannover Messe in Hall 4, Stand F54 the entire week of April 17 - 21, 2023. Expect a ribbon-cutting ceremony, a speech by the company’s owner, and a major announcement regarding upcoming distributorship. We hope to see you at the world’s largest industrial trade show!